Refund Policy
Last updated: 31 July 2026
Scope
This policy covers fees for NeuroServe engagements: Inheritance Mapping Reviews, Access Notes Sessions, Recovery-Preparedness Dry-Runs, and Family Briefings. It does not cover third-party legal fees, bank box charges, or hardware you purchase elsewhere.
Deposit
A 30% deposit reserves your appointment. Deposits are refundable in full if you cancel at least five business days before the scheduled start. Cancellations inside five business days forfeit the deposit unless we cancel or we agree a medical or bereavement exception in writing.
Full refunds
You receive a full refund of amounts paid (including deposit) when:
- NeuroServe cancels and no mutually acceptable new date is set within 30 days
- We determine before work begins that we cannot safely proceed (for example, remote insistence on sharing seed phrases)
Partial refunds
If an engagement has started and must stop for reasons outside your control (facility closure, reviewer illness), we refund the unused portion after deducting time already delivered, calculated in half-hour increments against the engagement fee.
Non-refundable items
- Time already spent in session once devices are under review
- Custom written maps or access notes already delivered to you
- No-shows without notice
- Completed dry-runs and briefings
Rescheduling
One reschedule with at least five business days’ notice carries the deposit to a new date within three months. Later or repeated reschedules may require a fresh deposit.
Work already started
Once inventory work or drafting begins, fees for completed portions remain due. If you choose to end early, we invoice for time used and any deliverable already prepared; unused prepaid balance is refunded within the processing times below.
How to request a refund
Email contact@neuroserve.digital with your name, appointment date, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add several days.
No-shows
If you miss an appointment without notice, the deposit is retained and remaining prepaid fees may be applied to a new date only at our discretion.
Contact
NeuroServe · 51 Jong-ro, Jongno-gu, Seoul 03161 · +82 2-2006-1114 · contact@neuroserve.digital